Reference

Privacy Policy for Your Account Data

Our Privacy Policy shows how we handle your account profile, wallet activity, device signals, and Live Roulette session records before you open an account or enter the lobby.

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raden99 Privacy Policy for Your Account Data
CONTACT ROUTES

Contact Us About Privacy

Privacy questions need a clear route, not a generic help desk reply. Use live chat when you are logged in, WhatsApp during posted hours, or email when your request needs a written trail. We ask you to confirm account control before we share, correct, or remove data. You should never send passwords, wallet PINs, or one-time codes to our team.

Team online

Live chat

Use live chat for short privacy questions while you are logged in. Our team checks account identity first, then points you to Account > Security if the request needs a one-time code.

WhatsApp hours

Send WhatsApp messages between 09:00 and 23:00 WIB when you need help changing a phone number or asking why a device was flagged. We ask for your account name, not your password.

Email trail

Email [email protected] for access, correction, or deletion requests that need a written trail. We reply with the next account step and any ID match needed before data changes are made.

DATA HANDLING

Privacy Controls Around Live Roulette

We handle privacy from the same console used to protect account access, wallet movement, and session records. The policy covers data collection, cookie use, device checks, retention periods, and your request rights.

Account profile

We store profile data such as account name, phone number, login status, and password reset activity. These records help us confirm that privacy requests come from you before any account data is shown or changed.

Payment records

DANA, OVO, GoPay, and QRIS records are kept with transaction time, amount, status, and account match. We use them to resolve wallet mismatches and answer privacy requests tied to payment activity.

Cookie use

Cookies help remember login sessions, language choice, and basic security events. You can clear browser cookies from your device settings, but doing so may require a fresh one-time code at your next login.

Device checks

We read device type, browser version, IP region, and failed login patterns to spot unusual account access. These checks protect your account without asking for contacts, photos, or private files on your device.

Retention periods

We keep account and payment records only for account service, security checks, dispute handling, and legal record duties. When records are no longer needed, we remove or separate them from active account tools.

Change requests

You can ask us to correct phone numbers, email addresses, or profile data through chat, WhatsApp, or [email protected]. We confirm account control first so another person cannot change your details.

Privacy Questions Before You Join

These answers focus only on how we collect, use, store, and share data under this Privacy Policy. If you want to open an account, read the items below first so you know what happens to your profile, wallet activity, device signals, and game session records. For account-specific privacy action, contact us from the logged-in account where possible.

We collect your account name, phone number, login history, device signals, and wallet activity. If you use DANA, OVO, GoPay, or QRIS, we also keep transaction status, time, and account match records.

Device and IP checks help us spot unusual login attempts, repeated password failures, and wallet actions that do not match your normal pattern. We use this data for account security and privacy request checks.

Yes. Send the request from live chat while logged in or email [email protected]. We confirm account control first, then share the data categories we hold and the next steps for your request.

Go to Account > Security when logged in, or contact us by WhatsApp between 09:00 and 23:00 WIB. We may ask for a one-time code before updating phone or profile data.

We use payment rail records to match wallet transactions and resolve errors. Data shared with payment processors is limited to what is needed for the transaction, account match, or dispute check.

Game session records are kept for account service, security checks, dispute handling, and legal record duties. When the record no longer needs active handling, we remove it or separate it from live account tools.

The policy explains how data is handled; it does not create eligibility by itself. Account access depends on local law and is available only where local law permits, including Indonesia access checks.

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